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Privacy Policy

Effective Date: 29/02/2025

1. Introduction* Welcome to Pinnacle Support services Pty Ltd.

Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services under the National Disability Insurance Scheme (NDIS) through our website

2. Information We Collect We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details, NDIS participant number, and other information required to provide our services.

  • Health Information: Relevant medical or disability-related information necessary for service provision.

  • Non-Personal Information: Browser type, IP address, referring website, pages visited, and other analytical data.

  • Cookies and Tracking Technologies: We use cookies to enhance user experience and track website usage.

3. How We Use Your Information We use the collected information for the following purposes:

  • To provide and manage NDIS-related services and support.

  • To process transactions and send order confirmations.

  • To communicate with you regarding your services.

  • To improve website functionality and user experience.

  • To comply with legal and regulatory obligations under the NDIS framework.

4. Sharing Your Information We do not sell or rent your personal information. However, we may share your information with:

  • NDIS-Related Entities: Including the National Disability Insurance Agency (NDIA) and relevant government bodies.

  • Service Providers: Third-party vendors who assist with payment processing, email communication, and analytics.

  • Legal Requirements: If required by law or to protect our rights and safety.

  • Business Transfers: In case of a merger, acquisition, or sale of assets.

5. Data Security We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling your personal information.

6. Your Rights As an NDIS participant, you have the following rights:

  • To access and update your personal information.

  • To request deletion of your data where appropriate.

  • To opt-out of marketing communications.

  • To restrict or object to data processing.

  • To lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

7. Third-Party Links Our website may contain links to external sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

8. Children's Privacy Our services are not intended for individuals under the age of 18 unless they are NDIS participants under parental or guardian consent.

9. Changes to This Privacy Policy We may update this policy periodically. Any changes will be posted on this page with a revised effective date.

10. Contact Us If you have any questions about this Privacy Policy, please contact us at: info@pinnaclesupportservices.com.au